THINGS TO KNOW
Below is list of the questions we get asked frequently. To jump to the section you’re most interested in, simply click on one of the links to the right of of the page. If you don’t find the answer you’re looking for below, please feel free to contact us directly or leave a message, and one of our customer service representatives will get back to you.
Before You Book
How to book via your website?
Go to homepage, enter date, time, select pick-up and drop-off locations, number of adults and/or child, click "Search Driver" button. View and Select your driver from the search, then the follows steps to checkout. Secure your reservation with a valid credit/debit card.
What information do I need in order to book?
Aside from the information needed to do the search for tours or transfers, you will need a valid credit/debit card with security code to pay deposit to secure your seats with preferred driver.
I cannot find the route I want to book. What to do?
All routes are available on our platform. Please review the information you input, to make sure it is correct. If you still not able to view a rate or driver, please our Custom Ride Request form, and we will send you quotations from drivers who ply that route, you then choose and pay deposit to secure driver’s service.
How do I pay for my transfer?
A 25% deposit is required to secure your seat(s), this amount can be done via our secured only payment gateway with a valid credit/debit card belonging to lead person making the reservation. The balance is paid in directly to your selected driver on arrival at pick-up location. Reservation is not confirmed unless deposit is received.
Can I book a transfer with more than one stop?
Yes. Our online system supports pre-booking of multiple stops of up to 4 between 1st pick-up location and final drop-off point. There is an additional cost based on time spent at each stop where applicable.
Can I pay the full amount online for my ride?
Our model allows for our drivers/partners to be compensated for services rendered on time. Our current pay-balance-on-arrival arrangement is to ensure that the driver you selected is properly compensated at the time of pick-up, as most drivers are independent owners and does not have a non-cash collection system. We are working with many of the enlisted drivers to roll-out a cash-less payment system, this will come on stream very soon.
What if I don’t have a credit/debit card or the card is in someone else’s name?
- We also accept PayPal, other method such as e-transfer, bank transfers are available. Applicable service fees by your provider or bank will be charge to the traveler.
- If the credit/debit card used does not belong to lead person booking, an authorization in writing with proper ID of the owner must be present at the time of booking.
How do I book a transfer for shore excursion or tour on your website?
There are several ways to book a transfer for shore excursion or tour, see options below.
- If you are not familiar with each tour, go to Tour Page, to view more information on the tour, once ready to book, select your date and desired time, your pick-up location on the booking form and click "Search Driver" button. View your driver, then choose the driver you want, and complete the booking process by following the steps to checkout. The tour you are viewing is already auto-selected in the drop-off location. Remember to enter the number of adults in slot provided.
- You may book one our Full Package which includes transportation via our Chukka Adventures page.
Am I booking the actual tour or shore excursion on your website?
The cost for your activity or entry fee is normally paid directly to the providers. Choose Your Driver provides only round-trip transportation by certified drivers/tour guides to the attraction. Most tours don’t usually require pre-booked reservation and can be paid for on arrival at the destination, your driver will assist you in making payments at the location. To pre-book an activity, we recommend booking with our partners Chukka Adventures via our website - Click Here.
General Question
What travel documents should I carry?
- Please have your Passport or Visa, whichever applies to your travel permits.
- Confirmation of booking transfer purchased with Choose Your Driver
How can make contact with you directly?
Call make contact with concierge services team of our advisors who will help you with all of your needs.
- Telephone: +1 (305) 280-8476
- Live Chat:
Montego Bay, St. James | JAMAICA
US/Canada: (305) 280-8476
Email: help@chooseyourdriver.com